At citinow, the enjoyment of playing always goes hand in hand with your safety. We provide comprehensive tools and information to keep every gaming session positive and fully within your control.
Responsible gaming is more than a slogan — it's at the core of how citinow operates. We believe every member deserves an enjoyable gaming experience that doesn't compromise their daily life, personal relationships, or finances. That's why we've built a comprehensive protection system to ensure you always play within your own means and on your own terms.
The online gambling industry is growing rapidly in Malaysia, and many new players join platforms like citinow every day. Some may not be aware of the limits they should set, or may not recognise the early warning signs when gaming starts to become a problem. This is where citinow stands apart — we are not just a place to play, but a partner who genuinely cares about your well-being.
Gambling should be treated as entertainment only — much like going to the movies or dining out. When you start viewing it as a primary income source or a solution to financial problems, that's a sign to pause and reassess. citinow is here to help you navigate that situation with the right tools.
We use the latest encryption technology and a sophisticated behaviour monitoring system to detect potentially concerning gaming patterns. Our trained support team is available to assist you 24 hours a day, seven days a week, through a variety of easily accessible communication channels.
The citinow platform operates under an official licence and complies with international responsible gaming standards. Every change to your limit settings takes effect immediately to ensure effective control.
All these tools are available directly in your account, free of charge and easy to use.
Set the maximum amount you can deposit per day, week, or month. Once this limit is reached, our system automatically blocks any further top-ups until the period resets. This keeps your spending firmly under control.
Set how long you want to play in a single session. The citinow system will send you a reminder when the time limit is approaching and automatically log out your account once the session ends. This feature helps you maintain a healthy balance between entertainment and daily life.
If you feel you need a break, use the Self-Exclusion feature to block account access for a period of your choosing — from 24 hours to several months. During this time, you will not receive any promotions or offers from citinow.
Access a full record of all your betting activity, including total deposits, withdrawals, and results from every session. Reviewing this data honestly helps you make smarter, more informed decisions about your playing habits.
You have the right to control what communications you receive. Disable promotional notifications, bonus offers, or marketing emails at any time from your account settings. This reduces external triggers that may influence your playing decisions.
The citinow support team, specially trained in responsible gaming, is available to assist you at any time. Whether you want to discuss your playing habits or need guidance on setting limits, we are always here for you.
Identifying problems at an early stage is the most important step. If you or someone you care about is showing any of the following signs, it is time to seek help.
Feeling the need to gamble with increasing amounts of money to get the same level of excitement as before.
Feeling anxious or irritable when trying to cut back or stop gambling, even after resolving to do so.
Using gambling as an escape from problems, anxiety, guilt, or stressful situations in everyday life.
Frequently "chasing losses" — continuing to gamble in hopes of recovering money already lost, which typically leads to even greater losses.
Hiding gambling habits from family, friends, or loved ones, or lying about how much money has been spent.
Using money meant for essentials such as rent, bills, or food to gamble; or borrowing money solely to continue playing.
Answer these questions honestly:
If you answered "yes" to any of the questions above, we encourage you to contact the citinow support team or seek professional help immediately.
| Safe Gambling | Warning Signs |
|---|---|
| Play for entertainment | Gambling to escape problems |
| A limit has been set | No spending control |
| Can stop at any time | Difficulty or inability to stop |
| Relationships unaffected | Causing family conflict |
All responsible gaming settings can be accessed directly from your account dashboard in under two minutes.
Go to the "Account Settings" section after logging in to your citinow platform.
Choose between a deposit limit, session time limit, or self-exclusion based on your needs.
Decide on an amount or duration that suits your financial situation and lifestyle.
Your limit will be enforced immediately. Any reduction in limits requires a 24-hour waiting period for your protection.
As a trusted online gambling platform, citinow takes this social responsibility very seriously. We actively monitor the gaming patterns of all members using advanced analytics that can detect behavioural changes which may indicate risk. When our system flags a concerning pattern, our team will proactively reach out to the member in question.
We also ensure that the citinow platform is not accessible to anyone under the age of 18. Our strict KYC (Know Your Customer) verification process ensures that only eligible adults can register and play. This is a commitment we will not compromise on.
Additionally, citinow does not run advertisements targeting vulnerable groups or individuals who have previously applied for self-exclusion. We believe responsible marketing is an integral part of responsible gaming.
If you or someone you know needs further support, there are professional organisations that can help. citinow encourages members to seek help without shame — asking for assistance is a sign of strength, not weakness.
Malaysia has several organisations that provide free counselling and support services for individuals facing gambling problems. Trained counsellors can help you develop strategies to manage gambling urges and restore balance in your life.
Remember — you do not have to face these challenges alone. The citinow support team and network of professional assistance are always ready to be with you every step of the way to recovery.
Our trained team is available to assist you 24/7. Any enquiries related to responsible gaming will be handled with complete confidentiality and empathy.
Answers to the most frequently asked questions about responsible gaming at citinow.
Create your account today and enjoy a fun gaming experience with full protection. All responsible gaming tools are available free of charge to every citinow member.